Refund policy

ELIGIBILITY FOR RETURNS

If your item was purchased on sale, you do not qualify for a return.

We only accept returns in the following cases:

FAULTY, DAMAGED, OR INCORRECT ITEMS (CONSUMER GUARANTEES APPLY)

If your item has a major fault, you are entitled to a refund, replacement, or store credit, depending on your preference. A major fault is when:

• The item has a defect that would have prevented you from purchasing it if were known.

• The item is unsafe.

• The item is significantly different from the description or sample shown.

• The item does not perform as advertised.

If the issue is minor, we will first offer a repair or replacement, as required under the Australian Consumer Law. If the issue cannot be fixed within a reasonable time, a refund or store credit will be provided.

 

CHANGE OF MIND RETURNS (STORE CREDIT ONLY)

We understand that sometimes you may change your mind about a purchase. While

businesses are not required by law to offer refunds for change-of-mind returns, we

offer store credit (gift card) under the following conditions:

• The item must be unworn, unused, and in original packaging with all tags attached.

• The return must be lodged within 30 days of receiving your order.

• The cost of return shipping is the customer’s responsibility.

 

Items Not Eligible for Change of Mind Returns:

• Sale items, promotional items, or final clearance items.

• Items without original packaging or tags.

• A 20% Deduction of the item(s) will be made to your credit amount if the item(s) returned require cleaning. 

 

EXCHANGE REQUESTS

At this time, we process Store Credits for all exchange requests, allowing the customer to purchase their desired sizing and shipping methods. If you wish to exchange an item, please follow our returns process below, and place your new order once you have received your Store Credit.

 

FOR ALL RETURNS AND REFUND REQUESTS 
Please email us at support@dawnofdesignco.com

• Please allow up to 3 business days from redelivery to process your return.

• All returns will be followed up by an email from us regarding the outcome of

your return.

**Refunds will only be accepted for Full-Priced Items**

 

PROCESSING YOUR RETURN

Once we receive your returned item/s, we will assess it and process your return within

1-3 business days.

• If the item meets the criteria for a refund, it will be issued to the original payment method within 1-3 business days.

• If the item is eligible for store credit, a gift card will be emailed to you upon approval.

• If the return does not meet our policy requirements, we will notify you via email

and return the item to you at your expense or donate/discard the item.

• If the returned items contain, lint, hair, dust, marks, or odours, your return will receive a 20% deduction from your credit amount.

• If your return contains worn items, in an unsaleable condition, you will not receive a credit or refund for your return, and your returned item will either be posted back to you or discarded.

 

 RETURN TO SENDER

If you forget to collect your parcel from the post office within 14 days (10 business

days) your parcel will be returned to sender. If you would like the order to be sent back

to you, we will require a payment of $9.99 (standard) or $15.99 Express.

 

CANCELLING OR AMENDING AN ORDER

Once payments have been received and the order is processed in our system it cannot

be cancelled. Pre-ordered items do not qualify for cancellation. For the amendment of any order details please contact us via

support@dawnofdesignco.com

 

CONTACT

For any further inquiries please contact us via email at support@dawnofdesignco.com